Our documentary was aired recently in Belgium, Switzerland and Holland.  The feedback was amazing.  People all across Europe do not agree with the way Tripadvisor works and how unfair it can be.  Recently Tripadvisor put on their website a new way of reviewing, basically you do not have to review, just put in a rating.  I discovered some ratings on our restaurant and after some investigation found that anyone can just put one star and not write anything to support the star.  Anybody was able to just put anything down as a rating and never have set foot in our establishment.  I decided to try this system out and put one star for a pub down the road, it was published!!!!  I have never set foot in this pub!!!  I took it off once I had done the investigation.  What a farce!!  I complained to Tripadvisor and they have had thousands of complaints about this system and have since taken it down.  No doubt they will find another way of allowing people to put false and fake reviews and ratings down though.  What a dreadful website Tripadvisor is.