We are presently being filmed by Channel 4 for a documentary called Cutting Edge which is featuring the website Tripadvisor and ourselves.  The documentary is focussing on how unfair Tripadvisor is to people such as ourselves who have 99% wonderful reviews and then suddenly a malicious and vindictive one.  They are featuring on how difficult it is for restaurants or hotels to have the nasty reviews taken off the Tripadvisor website.  The story is only one sided and the restaurant is not able to put their side of the story, they have to be polite and courteous in a management response yet the reviewer can be as rude as they want!!!  It will be worth watching, we will keep you posted on the date it is being shown on Channel 4.